Frequently Asked Questions

What are the benefits of feeding Freshpet?

Who formulates your recipes?

Where do Freshpet ingredients come from?

Does your food meet AAFCO standards?

Where is your fresh food made?

Is Freshpet food raw?

Can I freeze?

Can I feed Freshpet to my Puppy?

What is Clean Label Project?

What is the Clean Label Purity Award?

What contaminants does Clean Label Project test for, and how does fresh dog food compare to dry dog food?

How is this different than other Freshpet products?

How is this custom?

How much does it cost to feed?

How do shipments work?

Can I order without subscribing? What if I just want to try it?

Can I choose more than one recipe?

Do I need to transition my dog to Freshpet?

How do I serve Freshpet?

How much do I feed my dog?

Where can I buy?

What are the differences between plans?

When am I charged for each order?

How do I pause/cancel my subscription?

Where do I see my order history?

Can I change my payment method?

How long will food stay fresh after it’s delivered?

When is the food delivered?

Can I reschedule my delivery date?

What if I am traveling?

How should my Freshpet Delivery arrive?

When will I get my first delivery?

How environmentally friendly is your packaging?

How does Freshpet Delivery’s referral rewards program work?

How do I refer friends & family?

How do I place my first order using the referral?

How soon after the referred person places their order does the Referral Reward take to apply to my next order?

What if the referred person cancels their order (before or after it ships) or if there is a refund to that referred order for any reason?

What is the maximum # of Referral Rewards I can accrue?

How do multiple referrals work? Are they applied automatically to each subsequent next order?

If I cancel my subscription and later reactivate it, will my Referral Rewards still be available?

Is there a timeframe that the Referral Rewards need to be used (will they expire)?

Can I refer myself?

Can I refer other people in my same household (same address)?

What is the Freshpet Custom Meals Delivery Loyalty Rewards Program?

How do I enroll in the Freshpet Custom Meals Delivery Loyalty Rewards Program?

Where can I view my rewards and history?

How are Freshpet Custom Meals Delivery Loyalty Rewards (gifts and discounts) earned?

How are Freshpet Custom Meals Delivery Loyalty Rewards sent to me?

How long do I get Maven for free?

What happens after the twelve months?

Do I have to keep my Freshpet delivery subscription to keep Maven?

Does my dog need a special collar?

How often does it need to be charged?