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Our Recipes
Shredded Chicken Recipe
Multiprotein Recipe
Beef & Chicken Recipe
Beef, Turkey & Lamb Recipe
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Frequently Asked Questions
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FAQ Topics
All
Our Food
How it works
Account management
Delivery
Our Food
What are the benefits of feeding Freshpet?
Who formulates your recipes?
Where do Freshpet ingredients come from?
Does your food meet AAFCO standards?
Where is your fresh food made?
Is Freshpet food raw?
Can I freeze?
Can I feed Freshpet to my Puppy?
How it works
How is this different than other Freshpet products?
How is this custom?
How much does it cost to feed?
How do shipments work?
Can I order without subscribing? What if I just want to try it?
Can I choose more than one recipe?
Do I need to transition my dog to Freshpet?
How do I serve Freshpet?
How much do I feed my dog?
Where can I buy?
What are the differences between plans?
Account management
When am I charged for each order?
How do I cancel/pause my subscription?
Where do I see my order history?
Can I change my payment method?
Delivery
How long will food stay fresh after it’s delivered?
When is the food delivered?
Can I reschedule my delivery date?
What if I am traveling?
How should my Freshpet Delivery arrive?
When will I get my first delivery?
How environmentally friendly is your packaging?